FAQ

General

We supply lighting fixtures and provide technical guidance for installation. Installation must be carried out by your electrician.

Yes, most of our lights can be customized as per your requirements.

We offer replacements only in cases of verified manufacturing defects. In all other cases, we provide repair services.

Yes, all LAFIT products come with a standard manufacturer warranty.

You can contact us directly to request for spare parts.

We do not stock incandescent or halogen lamps as they consume more energy and generate more heat than light .

Yes, we offer professional lighting consultation services.

You can reach us through our customer care number or by contacting your sales representative .

Yes, LAFIT is committed to environmentally responsible and energy-efficient lighting solutions.

Yes, we provide a wide range of smart and automation-ready lighting solutions.

This may be due to wiring issues, MCB tripping, loose contact, or a power supply fault.

For Mumbai, our technician will visit your site. For all other locations, support is provided via audio/video call.

Ensure your lighting app or smart software is updated to the latest version.

Contact our customer care team or your channel partner/sales representative to report the issue.

Most of our products are easy to install. For certain models, we also provide installation videos for your convenience.

Installation instructions are available upon request - please contact us for details.

If your electrician faces challenges during installation, please contact our customer care team for technical support.

Wiring issues must be resolved by your electrician.

Please contact your channel partner or sales representative.

Please contact our customer care team immediately.

Please contact customer care to resolve the issue promptly.

Reach out to customer care or your sales representative who will connect you with our technical team.

All technical data sheets are available on our downloads page.

First, try updating the app. If the issue persists, contact our customer care team.

Please contact us on +918879665865 customercare@lafitlighting.com